Teleperformance published its 2024 annual results on 27 February 2025, highlighting both a strong financial base and a growing focus on technology-driven services. The company reported revenue of EUR10.28 billion, alongside a recurring EBITA margin of 15 per cent. Net free cash flow reached EUR1.084 billion, reflecting a balanced approach to cost management and targeted innovation.
Despite major acquisitions—most notably Majorel in 2023—Teleperformance kept its net debt-to-recurring EBITDA ratio to a modest 1.9x. This disciplined posture, underpinned by an investment-grade credit rating, leaves room for growth investments and shareholder returns. Indeed, management has proposed increasing the dividend to EUR4.20 per share.
An important pillar of Teleperformance’s strategy is its heightened commitment to artificial intelligence. The company plans to invest up to EUR100 million in AI partnerships during 2025, reinforcing its efforts to integrate advanced solutions into customer care, content moderation, and back-office operations. These initiatives could help Teleperformance stay ahead in an industry increasingly influenced by AI-driven enhancements.
Acquisitions and AI Focus
Recent acquisitions have also supported the Group’s expansion into high-value segments. While Majorel’s integration yielded EUR94 million in cost synergies in 2024, the newly acquired ZP Better Together broadens Teleperformance’s offerings to deaf and hard-of-hearing communities. This move aligns with the Group’s push to deepen its specialised services portfolio, which includes LanguageLine Solutions—a business that continues to experience strong demand for interpreting and other multilingual solutions.
According to Reuters, “Teleperformance expects faster sales growth this year thanks to the consolidation of two acquisitions and AI partnerships.” This forecast is further buoyed by the Group’s diverse client base, spanning various industries and geographies. By merging scalable technology with human expertise, Teleperformance appears well-placed to adapt to shifting market conditions while delivering service quality and efficiency.
Overall, the 2024 results underscore Teleperformance’s capacity to generate solid free cash flow and maintain a manageable debt profile. As it continues to integrate acquired businesses, invest in AI innovation, and broaden its specialised services, the company demonstrates a multi-pronged approach that could support steady performance in 2025 and beyond.
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